Terms of Service

These Terms govern access to COBAN websites, dashboards, APIs, ingestion jobs, reports, exports, and support channels. By using COBAN, you confirm that you can accept these Terms for yourself or your organization.

If your organization has a signed master services agreement, statement of work, DPA, security exhibit, or other written agreement with COBAN, that written agreement controls where it conflicts with these Terms.

Workspace owners are responsible for inviting users, assigning roles, removing access when people leave a project, and making sure users follow internal client-confidentiality requirements.

Users must keep credentials confidential, use accurate account information, and notify COBAN promptly if they suspect unauthorized access, credential loss, or abnormal workspace activity.

COBAN may suspend or restrict access when reasonably needed to protect customers, systems, upstream data sources, legal compliance, or platform stability.

You retain ownership of data, files, configuration, client lists, workspace settings, and exports that you submit to COBAN. You grant COBAN permission to process that data as needed to provide, secure, troubleshoot, and improve the service.

You are responsible for ensuring that imported files, configured pages, social handles, campaign data, credentials, and instructions are lawful to use and do not violate contracts with third-party platforms or clients.

COBAN will not use confidential customer workspace data to serve another customer except with permission, in aggregated or de-identified form, or as required to operate shared infrastructure safely.

Do not bypass access controls, scrape COBAN interfaces, interfere with jobs, reverse engineer protected systems, upload malicious content, overload infrastructure, or use COBAN to violate law or third-party rights.

Do not use COBAN outputs for unlawful surveillance, discriminatory decisions, harassment, platform manipulation, deceptive activity, or decisions requiring professional legal, financial, medical, or employment advice.

Customer data, exports, and insights should be used for lawful business intelligence, competitive analysis, marketing planning, reporting, research, and campaign optimization.

COBAN provides competitive-intelligence tooling based on configured sources, public or licensed data, customer inputs, automated analysis, and human-reviewed workflows. Coverage may vary by market, platform, language, source availability, rate limits, and third-party changes.

COBAN may update features, models, taxonomies, prompts, connectors, ranking formulas, data schemas, or job workflows to improve quality, reliability, security, or compliance.

Beta, preview, experimental, or advisor features may be incomplete, may change without notice, and should be independently reviewed before use in external client deliverables.

COBAN outputs are analytical aids, not guarantees. Classifications, summaries, forecasts, benchmark estimates, sentiment, campaign labels, brand mapping, and recommendations may contain errors or omissions.

You are responsible for reviewing outputs before relying on them for client presentations, media plans, budget decisions, public claims, or regulatory-sensitive work.

Each party should protect non-public information received through COBAN using reasonable care and at least the same care it uses for its own similar information.

Confidential information does not include information that is public, independently developed, rightfully received from another source, or disclosed with authorization.

COBAN aims to keep production services available and monitored, but temporary interruptions may occur because of maintenance, infrastructure incidents, model-provider issues, platform changes, or force majeure events.

Support requests should include workspace, client or group ID when relevant, affected URL, expected behavior, actual behavior, screenshots or exports when safe, and urgency level.

COBAN is provided on a commercially reasonable basis and does not replace professional judgment. To the maximum extent allowed by law, COBAN disclaims warranties of uninterrupted service, error-free outputs, and fitness for a particular purpose.

To the maximum extent allowed by law, COBAN is not liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages arising from service use or inability to use the service.